Shipping policy

Thank you for shopping at What's Down. We are committed to providing you with a seamless and satisfactory shopping experience. Please read the following shipping policy to understand how we handle the shipping of your orders.

1. Shipping Schedule:
   We process and ship orders throughout the week, except on Saturdays, Sundays, and public holidays. Orders are generally dispatched within 2-3 working days from the date of purchase. Please note that this is an estimated timeframe, and while we strive to meet these timelines, there may be occasional delays due to unforeseen circumstances or high order volumes. We appreciate your understanding in such situations.

2. Delivery Time:
   Most orders are delivered within 3-5 working days within India. However, please note that delivery times may vary depending on the shipping address and the courier service's efficiency. We rely on reliable courier partners to deliver your orders promptly.

3. Order Tracking:
   Once your product is verified and shipped, we will send you an email notification with the tracking details. You can use this information to track the progress of your package. If you have any concerns or questions regarding the delivery of your order, please contact our customer care team at +91-9076012700, email us at support@whatsdown.in, or message us through our live chat.

4. Damaged or Tampered Packages:
   If you receive a product in a damaged condition or notice any tampering with the packaging before delivery, please contact our customer care immediately. We will investigate the issue and take appropriate action to resolve it. You can reach out to us through phone, email, or live chat.

5. Delays and Unforeseen Circumstances:
   While we strive to ensure timely delivery of your orders, please note that in some cases, delays may occur due to unforeseen circumstances faced by our courier partners. In such situations, What's Down will not be held responsible for any resulting inconvenience. However, we are committed to assisting you in such cases and will do our best to resolve any delays promptly. Please contact us for any concerns related to delayed deliveries.

6. Shipping Options and Charges:
   We offer FREE shipping for all orders across India. However, if you wish to expedite the delivery, we provide multiple options for faster shipping. Please contact us through message or chat to learn more about expedited shipping options and associated charges.

7. Packaging:
   We take utmost care in packaging your orders to ensure they reach you in perfect condition. We use specially designed renewable boxes that undergo meticulous quality checks before dispatch. Our packaging is designed to protect the contents of the box and can be easily disposed of after opening. The boxes are then placed in recyclable courier bags for transportation by our courier partners to the final destination. We do provide gift packaging at an additional charge, please contact us through message or chat to learn more.

8. Order Cancellation:
   To cancel an order, please email us with your order ID and phone number. We will get in touch with you to assist in the cancellation process. Please note that once an order has been dispatched, it cannot be canceled. In case of any errors or changes after checkout, please contact us immediately, and we will do our best to accommodate your request.

9. Order Confirmation:
   An order confirmation is sent immediately to your registered email address upon successful placement of an order. If you have made the payment but have not received the confirmation email, please contact us directly. We are here to assist you and address any concerns you may have.

10. Cash on Delivery (COD) Option:
    Yes, we offer a Cash on Delivery (COD) option. To avail of this option, please chat with us on WhatsApp and place an order for verification. Please note that COD orders incur an additional charge at the time of checkout.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer care team.